LED Video Wall Service and Warranty
EagerLED provides end-to-end LED video wall service for buyers sourcing from China, including OEM logo customization, air, sea, and door-to-door shipping, remote technical support, and a 2-year warranty on power supplies and receiving cards. Air delivery typically takes 7-10 days; sea delivery usually takes more than 1 month, subject to destination, customs, and carrier schedules.
LED Video Wall Service: OEM Manufacturing in China
EagerLED provides OEM manufacturing support for LED video wall projects sourced from China. Services include custom branding, requirement-based production, supplier privacy protection, and coordinated production support. Share your cabinet size, pixel pitch, application, quantity, and delivery market so the team can confirm feasibility before production.
Brand Custom Logo
Add your company logo to LED display cabinets, flight cases, packaging, and other agreed materials.
Special Requirements
Request project-specific cabinet sizes, pixel pitches, interfaces, packaging, or accessories; feasibility is confirmed before production.
Privacy Protection
EagerLED handles customer, project, and supplier information as confidential business information.
Win-win Cooperation
Coordinate repeat orders, private-label requirements, and production schedules with a dedicated EagerLED team.
LED Video Wall Service: Shipping from China
Choose Air, Sea, or Door-to-Door Delivery
EagerLED coordinates international shipping after production and testing are complete. Partner freight forwarders with more than 15 years of logistics experience can quote air, sea, or door-to-door options based on shipment size, destination, required delivery date, and local import requirements. Transit times are estimates; customs clearance, duties, taxes, permits, and final delivery responsibilities depend on the destination and agreed Incoterms.
Air Shipping
Best for urgent or lower-volume shipments. Estimated transit time is usually 7-10 days after dispatch, subject to route, capacity, customs, and final destination.
Sea Shipping
Best for larger shipments where cost efficiency matters more than speed. Transit commonly takes more than 1 month, depending on port, route, customs, and inland delivery.
Door to Door
Common for samples and smaller orders. Express or consolidated services can coordinate pickup, customs support, and final delivery where available.
LED Video Wall Service: Remote Technical Support
EagerLED supports setup and troubleshooting for LED video wall hardware, control systems, and common operating issues. Start with your order number, screen model, controller model, photos or video of the fault, and any error message. The team can then use chat, video, or remote desktop tools to diagnose the issue and recommend the next safe step.
Contact Salesperson
Send your order number, product model, controller model, photos, and fault description to your dedicated salesperson for faster routing.
Video Connection
Use a live video call to show power, signal, cabinet, module, and controller status to the technical team.
Remote Control
When appropriate and authorized by you, technicians can guide or perform remote software checks. For compatible NovaStar systems, verify current software and manuals on the EagerLED NovaStar download page.
Solve the Problem
Follow the confirmed repair or configuration steps, test the screen, and keep a record of the final solution for future maintenance.
LED Video Wall Service: 2-Year Warranty Policy
EagerLED’s warranty process covers eligible defects reported during the applicable warranty period and separates free warranty work from chargeable repairs. Provide the order number, product serial number, fault description, and supporting photos or video before returning parts. The service team will confirm eligibility, the repair method, and shipping responsibility before work begins.
Warranty Service:
1. During the applicable warranty period, EagerLED provides maintenance for eligible manufacturing defects without a service fee.
2. For eligible failures reported within 2 years, EagerLED provides replacement power supplies or receiving cards without a part charge.
3. EagerLED covers one-way shipping for approved warranty service; return or onward shipping is confirmed with the service team before dispatch.
4. After the warranty expires, diagnostics, parts, repair, and shipping may be quoted at preferential service rates.
2. For eligible failures reported within 2 years, EagerLED provides replacement power supplies or receiving cards without a part charge.
3. EagerLED covers one-way shipping for approved warranty service; return or onward shipping is confirmed with the service team before dispatch.
4. After the warranty expires, diagnostics, parts, repair, and shipping may be quoted at preferential service rates.
Warranty Exclusions
1. Unauthorized disassembly, modification, or repair;
2. Damage caused by incorrect installation, operation, storage, voltage, environment, or use outside product specifications;
3. Claims submitted after the applicable warranty period;
4. Missing, invalid, altered, or damaged serial number or sealing labels;
5. Damage caused by fire, flood, earthquake, lightning, or other events outside normal product operation.
2. Damage caused by incorrect installation, operation, storage, voltage, environment, or use outside product specifications;
3. Claims submitted after the applicable warranty period;
4. Missing, invalid, altered, or damaged serial number or sealing labels;
5. Damage caused by fire, flood, earthquake, lightning, or other events outside normal product operation.
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